CONTACT US:
Local: 212-221-7231
Toll Free: 844-529-2824
FREE SHIPPINGOn Any Order Above $350

Shipping And Handling

Shipping and handling information.

 

Exclusive Time NYC will gladly pay for FREE Ground shipping for every order valued over $100 via UPS or USPS depending on the order. However, should you return an item, the cost of shipping will be deducted from your total refund. Every item shipped out of our warehouse is fully insured by UPS or USPS. Orders outside the 48 continental States require Second Day or Next Day Air service. APO or FPO address requires United States Postal Service Shipment (USPS) Option. Delivery time via Ground can range from 1 to 6 business days. Please view the provided map for transit time estimation. All items are shipped insured. Note that air and ground shipping times are measured in business days. Next Day Saturday delivery option is available only in the United States.

You will receive a shipping tracking number via email when your order is shipped from our store. Parcel tracking info is available online at UPS. United States Postal Service shipments can be tracked here at USPS.

Additional Shipping Options

Ground Residental / Commercial: Free on all orders over $100.00 USD / $5.99 USD For Orders Under $100.00

UPS 3 Day Shipping: $18.00 USD

UPS 2 Day Shipping: $28.00 USD

UPS 1 Day Shipping (only for domestic U.S. orders): $38.00 USD

UPS Next Day Air Early AM (only for domestic U.S. orders): $65.00 USD

Saturday Delivery Next Day Air (only for domestic U.S. orders): $55.00 USD

International Shipping via UPS/USPS: $20.00 USD and up

Shipping Restrictions

• UPS does not deliver to PO Boxes, APO, or FPO addresses. Please select the United States Postal option for APO and FPO addresses.

• Air and ground shipment time frames are in business days only, and exclude weekends and/or holidays.

• Weekend deliveries are valid only if; the Next Day Air Saturday delivery option is selected, and the package will be shipped to a domestic location.

Shipping and Item Problems

If a shipped order was lost or damaged, UPS or USPS must conduct an investigation. Please contact Exclusive Time NYC to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package is not located, UPS and USPS will process a claim for the package. Claims can take two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to Exclusive Time NYC and the replacement item(s) will be shipped out. If the item(s) is no longer available, and a similar item is not wanted, Exclusive Time NYC will gladly refund your original payment.

When your order is received, if there are any noticeable discrepancies with your item, or if the item is different than what was ordered, please contact Exclusive Time NYC within 5 days of receipt of your shipment to make any necessary corrections. Please read our International Orders section below for International shipping problems. If the item received is different than what was ordered, please contact Exclusive Time NYC within 5 days of receipt of your order. Product discrepancies not notified to Exclusive Time NYC within 5 days may not be honored for replacement. Please contact us within 5 days of receipt of your shipment if your item is defective.

Note: Errors or omissions in descriptive, typographic, pricing and/or photographic representation are subject to correction.

Packaging

In the unlikely event that goods are received with damaged packaging, such as outer boxes, cases, instructions, manuals, etc. Exclusive Watches NYC reserves the right to replace the original packaging of products sold herein. Exclusive Watches NYC cannot guarantee a replacement of the manufacturer’s original packaging.