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Refund Policy

Refund Policy

 

If you are not satisfied with your purchase, you may exchange or return it for a refund (excluding shipping and handling charges) within 7 days from shipping from our store, subject to a Return Merchandise Authorization from Exclusive Time NYC. Remember, the cost of shipping will be deducted from your total refund. All orders that have a sale price equal or greater than $4000, the return of these items/orders will have a restocking fee of 8% or final sale policies unless otherwise agreed by the Exclusive Time NYC staff via mail, fax or e-mail. All purchases, accessories, serial numbered security tags (if provided), and packing materials must be in new condition to avoid refusal of the returned merchandise or restocking fees. All returned or exchanged items must be in new condition, in their original packaging, and must include all packing material, dustbags, blank warranty cards, manuals, and accessories. ANY SIGNS OF WEAR OR REMOVAL OF PARTS, WILL RESULT IN REFUSAL OF YOUR RETURN.

If when you receive your purchase, there are any noticeable discrepancies or damages, or if the item is not what was ordered, please contact Exclusive Time NYC within 5 days of receipt of your shipment to make the necessary corrections.

If a return shipping label is provided via email, please print the label and tape it to the shipping carton.

We do not reimburse or refund shipping charges if a third-party shipper is used, such as Mail Boxes Etc. or Postal Annex.